Margo Chevers
Northeast Leadership

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How to get UP On a down day

Stop The B.S.

What Do You Want To Be When You Grow Up?

The Chevers Report January 7 , 2008

Who do you have waiting on your customers?

Sometimes, at unexpected times, I receive service that makes me feel good about myself.

I was working on writing an article about a company that has increased their sales by $1million a year, for the past 3 years. They have done this by building relationships and continuously improving on their customer service. When I finished with them, it was after lunch time and I thought I’d stop in to the local mall and grab some fast lunch.

Of course, there are numerous fast food restaurants in the mall and I chose the Mexican restaurant. I ordered my food from a friendly gentleman and stood there waiting for it to be prepared. While it was being prepared, he engaged me in conversation. He asked if I had the day off. I replied, no, I was actually working, just stopping to eat.

He then asked me, “What do you do?” Most people don’t really care, so I just answered that I work for myself. I didn’t give any details. He responded, “Oh, wow.” Imagine my surprise when he then asked what my company did. I told him that I speak and train people. He responded, “Oh, wow.” Then he asked, “How long have you done that?” I said, “Eighteen years.” Yes, he again responded with, “Oh, wow.”

I was feeling pretty good about myself that he was impressed with me. I then told him that I had just stopped by because I had business in the area and was going to hurry back to the office because I had a coaching client who was going to call. I told him I was very hungry,  and wanted Mexican. He said with grin full of pride, “Then you’ve come to the right place.”

I walked away with my food, feeling good about myself and left with the impression that he enjoyed what he did as well as had pride in where he worked.

Those are the types of people we want to work behind the counter waiting on the public.


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© 2007 Margo Chevers


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