Margo Chevers
Northeast Leadership Enterprise
PO Box 281
Wales, MA 01081

Is Your Attitude Worth Catching?

STOP the BS (Bad Service)

The Power of Managing Customer Expectations

Leadership for the New Millenium
STOP the BS (Bad Service)
No gimmicks, no fluff, no cute slogans.....just information that will improve the customer satisfaction within your organization.

This information applies to any organization that is committed to the satisfaction of the customer and the growth of your business. Margo will give practical information that applies to everyone who impacts the outcome of the company's products or services and the bottom line.

    The role of expectations on customer satisfaction
    Do's & dont's of customer service
    Delivering no nonsense, no excuses customer service
    How to meet the demands of today's customer

STOP the BS (Bad Service) is available from